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Pump FAQs

Water movement in the pond maintains a healthy, well balanced aquatic environment. The pump recirculates the pond water and ensures that oxygen levels remain at healthy concentrations throughout the pond. Also, the pump will prevent stagnation which can lead to unpleasant odor and prevent mosquitoes from laying eggs on the surface. Additionally, pumps enable you to create impressive water features in your pond like fountain nozzles, waterfalls, streams, spitters, etc., all of which aid in aeration.
When choosing a pump for your pond, you can use a simple formula to determine the right size pump. Your pump should be able to circulate half of the water volume of your pond once an hour. So for example, if your pond has a total of 1,000 gallons of water, you would need to use a pump with a GPH (gallons per hour) rating of at least 500 gallons. To verify pond size (use measurements in feet): Rectangular: length (ft.) x width (ft.) x depth (ft.) x 7.5 = total gallons of water. Circular: diameter (ft.) x diameter (ft.) x depth (ft.) x 5.9 = total gallons of water.
There can be a few reasons why a pump stops working. First, we recommend going through the troubleshooting steps in the owner’s manual (if you’ve misplaced the manual, visit your pump’s product page to download a copy). Also, take the pump apart to check for any dirt, debris, obstructions or broken parts. Another solution is resetting the GFCI and testing the pump in another outlet. If these steps are unsuccessful, please contact our customer service center at 1 (888) 755-4497, M-F 8am-6pm EST.
Continuous water circulation ensures a healthier pond. All smartpond® pumps are designed to run 24/7, but they do not have to. Turning the pump on and off will not cause any harm. If the pump will not be operated for an extended period of time, we recommend completely drying the pump and storing it in a cool and dry place.

Filtration FAQs

Filters help minimize maintenance for the pond owner by removing harmful pollutants and damaging debris which can pose a threat to the pond ecosystem if not addressed. Filters provide your fish and plants with a clean, healthy, and safe aquatic environment that looks crystal clear.
A pump filter protects and hides the pump while removing dirt and debris from the surface. This in turn enhances the lifespan of the pump and prevents the pump from frequently getting clogged with debris. A pond filter keeps the water safe and clean for fish and plants by removing toxins and promoting the growth of beneficial bacteria.
An Ultraviolet (UV) Clarifier combats the problem of green water by minimizing algae, bacteria, and other microorganisms that cause this unsightly dilemma in a pond ecosystem. Water is pumped through a carefully calibrated UV chamber at just the right speed to ensure maximum exposure to clear the water of algae producing bacteria that cause green water. Clean water exits the clarifier through the outlet and back into your pond.
There are several ways to prevent algae; aeration and filtration are the best two methods. For filtration we recommend using a UV clarifier to help sterilize and kill the bacteria before developing into algae. Adding plants are also a good way to stop algae growth.

Liner/Tubing FAQs

Preformed liners are compact and neat. They are ideal to use if space is limited. If space is more abundant, and you would like more flexibility with your pond size, then a flexible pond liner is recommended. This will give you the options of having a larger pond with more shape and depth.
We have two types of liners; EPDM and PVC. The EPDM liner has a thickness of 45mil and the PVC is 14mil thick.
Either side of the liner can be facing up; we do recommend having the shiny side down because the rough side helps promote the growth of beneficial bacteria. If the shiny side is up it will attract sunlight, causing the growth of algae.
Each of our pumps is compatible with at least one tubing size. Check the label on your product packaging or on the product page on our website for your particular pump to see which tubing size(s) will fit your model.

Decor FAQs

No, the LED’s cannot be replaced. Under normal conditions, the LED’s will have a much longer life expectancy than a traditional halogen bulb.
No, extending the power cord will compromise the insulation of the wiring and damage the light.
We do not recommend adding any more lights to the transformer. The transformer provides enough voltage and wattage to operate one set of lights.
Yes, all our pond lights can be submerged in water or can be used as landscaping lights.

Pond FAQs

Typically the larger the pond the more ecologically stable it will be. This means that fish will be healthier and happier due to adequate oxygen levels, sufficient nutrients, and enough space for cohabitation.
A pond that is set up with a good filtration system and an adequate variety of plants to maintain a healthy ecosystem can typically support 5 inches of fish for every 5 square feet of surface area. As an example, if your pond is 10 feet wide by 10 feet long, your pond would be 100 square feet. Based on that, your pond should be able to safely accommodate about 20 five-inch fish.
(Total gallons of water) = (length)x(width)x(depth)x(5.9)
(Total gallons of water) = (length)x(width)x(depth)x(7.5)